How AI helped America Amplified engagement journalists respond to thousands of election-related questions

By Stephanie Rivera and Caitlin Biljan

Credit: William_Potter from Getty Images

This past year, America Amplified embarked on an ambitious journey to use artificial intelligence to help partner public media stations across the country better meet their communities’ information needs. With the help of a data analytics firm called 9B we created a digital platform or portal that provided answers to audience questions about the election. The questions were uploaded into the portal from a Hearken digital embed on station websites. 

The platform – which we called the Election Information Portal or EIP – worked like this: verified secretary of state websites with election information from every state were uploaded to the portal. We also had the ability to add additional election information sources like articles from partner stations to answer audience questions. So when a question came into the portal from a partner station’s Hearken embed, the AI would select an answer from the relevant secretary of state’s website. As the engagement support staff reviewing questions and answers, we then had the option to keep, edit or delete the answer the AI suggested. 

We were careful to be absolutely transparent about using AI and we encouraged stations to publicize a note about the use.  We explained that “this tool usees generative AI to gather verified information from state election offices to respond to community and audience questions.  Responses are drafted using, in part, the information gathered by the GAI tool.  They are edited, revised and verified by America Amplified and public media station newsroom staff.”

Since its launch at the beginning of 2024, the portal has received over 2,000 submissions. We learned valuable lessons along the way as we confronted obstacles and found unexpected wins. Here’s a bit about what we learned. 

The wins

Answering non-election questions: While our project was focused solely on the 2024 election, we still found ourselves getting questions about other topics. While some people did ask us the kind of straightforward questions AI could find answers for in this limited system, far more people asked us complex, nuanced questions that required complex, nuanced answers. One example:  a listener to Montana Public Radio asked us if we could help track down the Indian boarding school his father attended. We were able to give him details to help him research the answer. 

Expanding the coverage area: We often came across submissions from a person who lived outside of the station’s coverage area. This was a reminder about the reach of our stories and how many of them cross state borders no matter how local we think they are. 

Quality over quantity: Some newsrooms had only a few questions, but often they were ones where the answer was truly useful. One newsroom with only about 10 reader submissions, had a question from someone wondering how to vote if they were hospitalized. We were able to help them cast their vote from their hospital bed.

Recognizing national themes: Because we were listening to so many stations across so many states, themes emerged and we learned what people were concerned about nationwide. You can read our midpoint report here and our final analysis here. 

Amplifying the power of Hearken: The portal’s most valuable use was its ability to become a type of email service provider, allowing for two-way communication. This was crucial to allow us to work more efficiently without having to leave the portal and go into an email. This also allowed us to capture not just the submissions we received, but the answers we sent back. 9b also helped us make the portal capable of mass custom exports so we could export data from multiple Hearken embeds at once (rather than one by one). The tech that 9b helped us build amplifies what Hearken can do.  

The challenges

The hard questions: Because it didn't crawl the entire internet, only the vetted websites, questions that could be answered with the help of other government databases, social media platforms or freshly published hyper-local stories were not reflected in the AI-generated answers.

We got questions that were hard to answer, such as : How do we fix homelessness? Help me pick a judge! Who are the committee members? In situations where stations did not have the bandwidth to report out a full answer, America Amplified crafted template responses that let submitters know we appreciated the time they took to reach out and we would send their questions to the newsroom. Other times, we went sleuthing and attempted to answer the questions ourselves. This took a lot of time and effort. 

Perhaps this is where AI could lend a bigger hand. In addition to using AI to find logistical answers quickly (as we first imagined,  perhaps AI could also help with the time-consuming research that answering complex, nuanced questions demands. For example, what if AI could comb through court rulings and shine a light on a judges’ voting records? It could help newsrooms create better guides for frustrated voters who want to know more about the judges they’re voting for. 

Spam and trolls: Early on, we realized we needed to be alert to things that didn’t sound like a human or plain gibberish. We got lots of “I like entering contests” and nonsensical series of numbers and/or letters. We added a dismissed status shortly after but could definitely have ued a built-in captcha type bot-catcher. We also needed a clear policy on engaging with angry, venting questioners.  One story that questioned Trumps status on the presidential ballot went viral, generating a gut of questions from furious readers.  

The advice

These challenges and unexpected wins gave us a lot of insight. Here is some advice we have for stations to prepare for the next election. 

Voter guide publication dates: If possible, time the release of your voter guides for when you know voters will start thinking about the election in earnest. Depending on where you live, this may be when voters receive their absentee ballots in the mail or when early voting centers open. 

Strategic partnerships: We understand some stations can’t cover every race on a ballot. Sometimes, though, there are other organizations that can help supplement coverage. Reach out and ask early so you know where to effectively direct resources. These can be statewide outlets like CalMatters, which focuses on policies, or Chalkbeat, which covers education in almost a dozen cities across the country. Nonpartisan groups like Ballotpedia or the League of Women Voters can provide information as well.

Transparency: If you can’t find partners to beef up your voter guide, or if they don’t fill all your coverage holes, it’s always important to be transparent with your audience about what is and what isn’t covered. An editor’s note or introduction in your newsletter goes a long way. You save them the time of searching endlessly on your website and getting frustrated or maybe even convince them to donate if they’d like to see more coverage in the future. 
Make content from what you hear: We saw some stations make great use of the reader submissions and answers we provided. The content was turned into FAQ posts, reported out stories or added to election pages or voter guides.

With the focused help of 9b, we optimized America Amplified’s Election Information Portal as much as we could. It has come a long way, but we can see it going even further, especially if we can use the knowledge gained from our recent election experience to inform and improve user experience and functionality. 

Stephanie Rivera and Caitlin Biljan served as engagement support staff for America Amplified across more than 50 public media stations in 45 states during the 2024 election.

As Election Day approaches, Americans voice concerns

Credit: Chelsea Naughton, Brittani Howell, America Amplified

We’re only days away from the 2024 election, but public media stations across the United States are already getting a clearer picture about what is driving voters to the polls. In a recent analysis of hundreds of submissions from residents in states like Georgia, Pennsylvania and Indiana, America Amplified found individuals most cared about the economy, healthcare, and a continued call for bipartisanship. The environment and women’s reproductive rights rounded up the top concerns. 

Within the responses, individuals shared personal anecdotes that made the issues tangible for them. They had just lost a job, became sick or worried that political gridlock would prevent legislation from getting passed.

From Indiana: "I just lost my job That i've been at for 3 years. They knew my background when they Hired me. Then all of a sudden they just let me go. I need help. Paying my rent for just one month so I won't be homeless and can't even get help for one month."

“The issues that matter most to me right now are domestic safety and stability (especially following the outcome of the election), the price of basic goods rising while pay hasn't increased for everyone, Medicaid expansion and affordable healthcare for all,” wrote one Georgia resident in August.

These top issues mirrored a similar analysis of responses in June by America Amplified. But this time, as we near election day, people had many more specific questions about local issues and candidates. Proposed measures like ranked-choice voting and abstract decision-making like how to judge a judge sent perplexed voters to their local media outlets for guidance.

From Pennsylvania: “Please explain ranked voting and proportional award of electoral votes based on number of votes, their pros and cons, and whether PA has ever considered either of these voting options.”

“Given the very recent ruling, can you give us a definitive answer on dating mail-in ballots?,” asked another person from Pennsylvania. 

From Indiana: "Which judges in the Marion County Superior Court race that are up for retention are Pro-Life, willing to protect Parental rights, Constitution of our great Republic even at the State level and protect medical freedom?"

From Indiana: It would be great to know what political party these judges support. Not that it should matter but we have witnessed in recent times how judges (including SCOTUS) that support the GOP's Project 25 Plan can and will "judge" based on it.

America Amplified partnered up with over 50 public media stations across the country this year to understand what matters most to residents, answer their election-related questions (and sometimes more) and ultimately build trust. 

How to supercharge your journalism events — what we learned from an engagement-centered gathering

By Jennifer Brandel, jessikah maria ross and Alisa Barba

In April of this year America Amplified convened an in-person gathering of representatives from public media stations across the country who are participating in our Election 2024 initiative. The gathering was, by all accounts, a huge success. Post-event comments included:

“This was one of the most well-organized and well-thought-out conferences I've attended.”

“The care with which this fly-in was handled was outstanding. I've never attended a gathering like this and left with so many ideas. My heart and brain are full! “

“The America Amplified fly-in was an awesome experience. I have a wealth of new ideas for community engagement at my station and in my own reporting, which I'm excited to get working on.”

Ok, yeah, we’re tooting our own horn here — but this was our first time doing something like this and we learned a lot in the process. Yes, there are things we would do differently! But our biggest takeaway is this: when you intentionally weave engagement practices into the design of an event, you will help people connect, bond and explore thorny topics together. What’s more, public media stations, in our role as community conveners and storytellers, are uniquely positioned to make these kinds of impacts happen. It is, as Jennifer Brandel has written, “creating space for connection” — an important role that journalists must consider taking on as they work to gain community trust. 

We had two former public media staffers and experienced event designers lead the charge on designing and emceeing this gathering, jesikah maria ross and Jennifer Brandel. They worked with the America Amplified staff to create a two day event at our host station, WFYI in Indianapolis, that was rooted in listening to the needs of the participants.

Our convening brought together newsroom folks to discuss community engagement strategies. But journalism events can bring together all kinds of people for different reasons: to discuss local topics, celebrate hometown successes, explore election questions or simply hear resident’s hopes and needs. 

Hosting any kind of event, though, takes time and resources. So you want to get it right. Here’s a round up of tips–based on our recent experience–for how you can  plan and execute a dynamic, community-building event. 

1. Get funding

No joke, these things are expensive. A generous grant from the Knight Foundation allowed this event to take place, but the grant also helped us to identify and define metrics, establish goals and put mechanisms — like participant debriefs and surveys — into place to measure whether or not we met those goals.

2. Establish Goals

Deciding what exactly you want to accomplish is a critical piece of the pre-event planning. 

1. What are the promises you are making to participants? These should be based on what they say they want and need. That’s what brings them to the table. 

2. What impact are you hoping to make? What does your organization hope to achieve through the event? 

Both the external promises and internal goals are important, but they are different. And typically, you market the participant goals but design for both. 

Here was what we came up with: 

The promise: At the fly in participants will:

• Connect and learn from peers doing engagement work across the country

• Spend time on questions, ideas and practices they want to explore

• Get inspired to refine/expand and implement their community engagement plans

• Create an action plan that integrates new ideas and maps out the way forward

What we want to achieve : After the fly in participants will:

• Feel part in a special group that is doing important and meaningful change work in public media

• Feel motivated to expand community engagement at their station

3. Design curriculum to meet those goals.

Naming your overall strategies gives you a touchstone that helps you stay aligned as you get deeper into event design. A few strategies we identified included:

• Modeling engagement practices through the workshop design,

• Prioritizing meaningful, immersive experiences that get folks outside of their daily obligations. 

• Designing a workbook (the “Engagement Game Plan”) for participants to use during the event sessions to track new ideas, strategies and contacts to help meet their engagement goals, and formulate some next steps.

• Designing for connection, not extraction.

4. Establish timelines for event preparation in consultation with an organized event planner and for curriculum development.

ProTip: pad the timeline! It takes longer than you might think to draft, workshop, practice and refine the run-of-show.

5. Create a pre-event survey for attendees.

This will be the defining document for the what and why of the curriculum. We used an airtable form and asked questions like:

1. What is something you’d really like to discuss with public media colleagues when it comes to engagement and the elections?

2. What’s been working so far in your engagement planning?

3. What’s not working?

4. What support do you need?

5. Finish this sentence: “I know the fly-in is successful for my newsroom if…”

6. Finish this sentence: “I know the fly-in is successful for me if…”

6 . Analyze survey results.

Use airtable, AI, pivot tables, tags … whatever you got. Start building curriculum off what was asked for and what is needed. In other words, create content in response to participant engagement!

Here’s a snippet of what that looked like for us. We used airtable to gather information, identify key themes, create and use tags for those themes and then see which themes had the most responses:

Since we only had two days, we designed for the themes that came up the most: meaningful partnerships, turning listening to content, integrating engagement into newsroom workflow, small stations/low resources, transforming newsroom culture. 

7. Before the event, send a series of preparatory emails to build excitement and share logistical details.

We sent three, once a week in the run up to our event. We shared back what we learned from the pre-event survey, events to look forward to, event goals and logistics. 

8. During the event – find ways to show people they matter!

Here are a few ways you can do that:

• Place welcome bags in hotel rooms with local treats and useful items

• Create a welcoming space: The physical space is the container for the participant’s experience. Create an environment that is beautiful, inviting, and living-room-like to establish that your event is more than your typical meetup.

• Engage the senses with beauty (flowers on the tables), touch (fidget toys at tables), taste (delicious and bountiful snacks)

• Build in time for warm up exercises: Get to know you Bingo, Walk and Talks, Try a “Rampage of Appreciation” where people are paired and given one minute of uninterrupted time to express appreciation for each other! 

• Design games or activities that break down barriers between people, like inviting small groups to share a response to “If you really knew me, you’d know…”

• Design long breaks so people can meet and talk or attend to work, if needed

• Mix It Up: Encourage cross-pollinating by having participants switch tables throughout  the event. 

• Build in fun, such as an end-of-the-day activity where participants brainstorm headlines and write ledes that encompass the day’s events. 

• Collect feedback cards each day to hear what’s working, what’s not, and make adjustments as needed

• Share Collective Insights: Bring the entire group together towards the end of the event to reflect on the experience they’ve just had. Protip: invite a few people to share how they plan to use new ideas and friendships in their work going forward. 

• Create a post-event survey to evaluate the impact of the event, the degree of connection with colleagues the event created, and how much of a shift it engendered in the way people conduct their jobs.

These are just a few of the ideas and tips that made our fly-in event successful!

But … we could have done better! Especially when it comes to sustaining the excitement and momentum. It’s a known challenge that the realities of returning to work after an inspiring time away can pour cold water on the passion generated in another space. We attempted to solve for this in a few ways: 

• Our Engagement Game Plan journal had sections for next steps plus a spot to note down folks to follow-up with. 

• We asked people to speak aloud what they would do once back in the office (to make a kind of public commitment).

• We provided a “note to self” postcard in which folks wrote an encouraging message to themselves from the headspace of the conference, that would arrive in the mail two months later to remind them of what they’d hoped to be doing. 

• We provide follow-up coaching from our team to help make the next steps actionable.

Even with all of those steps, it’s very hard to compete with the muscle memory of “business as usual” when these energized folks got home. Here are a few ideas for what we could do in the future to support more ideas getting into action: 

• Make sure the participant pool includes at least two people from each newsroom so they have an accountability buddy and supporter for whatever ideas they came up with.

• Create and get signed an agreement from the top brass that at least one idea gained at the conference would be put into action, and do follow-ups with both the participants and their bosses to see how it’s going.

• Make it part of their required reporting to complete at least one idea that was created at the convening, mimicking that age-old pull of having homework due.

• Create a special pool of funding specifically for post-event activities.

Losing momentum is a perennial issue with convenings, even the most successful and inspiring event! If you have any ideas or success stories to share about plans hatched at a convening being implemented afterward, we are all ears!

America Amplified’s Election 2024 Initiative

America Amplified has expanded its work supporting public media stations across the country in the lead up to the general election in November. The Elections 2024 initiative is aimed at helping public media stations ensure that their audiences and communities get the information they need to confidently participate in local, state and federal elections. Our goal is to strengthen public media newsrooms' engagement efforts by giving them the tools, training, and critical time they need to map an effective strategy for serving new and current audiences. 

For the 2022 midterm elections we collaborated with 30 stations across the country to help them gather questions about voting, and answer those questions on multiple platforms. Our Elections 2024 initiative has expanded to reach audiences in all 50 states and has begun much earlier in the election season to foster deeper engagement and build relationships of trust.

With funding from the Knight Foundation, America Amplified hosted an in-person gathering for station participants at WFYI in Indianapolis in early April. Nearly 60 newsroom staff from across the country flew in to attend the two-and-a-half day fly-in where discussions centered around the specific challenges and questions that attendees had about community engagement strategies. We brainstormed ways to engage with and gain the trust of new communities, and tackled challenges and blockers that stations are all facing in making engagement part of their newsrooms’ workflow. The design of the fly-in curricula was entirely based on the needs described in a pre-event survey, and on the ongoing conversations America Amplified staff have with stations.

The fly-in was a high-energy experience both for America Amplified staff as well as station attendees — the opportunity to meet in-person for the first time created a sense of enthusiasm and excitement for the entire Elections 2024 initiative. Among the many activities, station participants were asked to write headlines for the event — “Public media stations brace for over eager AmAmp teammates,” “Hey newsrooms! Go outside and play! The future of news is in your neighborhood,” “How can we serve you this election season? Journalists reimagine how to serve our communities.” Attendees left the meeting with more than headlines, though. They told us they were also going home with concrete ideas about how to engage new communities and with renewed determination to bring others in their newsrooms along on this community engagement journey. 

Fly-in attendees returned to newsrooms that are taking a two-pronged approach to engagement, with the support of America Amplified. All participating stations have been given access to a Hearken question prompt embed that allows them to gather questions and feedback from their audiences and communities. With the assistance of a newly-developed Election Information Portal and Hearken’s online engagement tools, stations are answering voters’ questions about voting and the elections from coast to coast. In addition, all participating stations have chosen a specific community on which to focus their engagement efforts. Some stations are working to reach young voters; others are engaging with rural populations, or Spanish-speaking communities. Using a customized engagement tracker, stations are monitoring the impact of their outreach efforts and fine-tuning them in order to better serve their communities.

This work is supported by a $1.5 million grant from Corporation for Public Broadcasting (CPB) awarded to our host station, WFYI, as well as a $250,000 grant from the Knight Foundation supporting an in-person gathering of station participants.

What we learned during the midterm elections about audience engagement

Originally published in Current Magazine January 26, 2023. Chelsea Naughton contributed to this article

America Amplified’s Midterm Election project began in the spring of 2022 with the goal of leveraging the public media network to help people across the country better understand the power of the vote and how to exercise their right to vote. 

It was not a timid mandate but we were well positioned to make the effort. America Amplified has been working with stations across the country since 2019, sharing resources and training to strengthen community engagement in public media. We know public media is already a trusted source of information for many people in our communities. Our aim was to broaden that trust and to make sure our stations were at the center of civic conversations about elections and voting. 

The midterm project was limited in scope and timing. We focused on engaging audiences to answer their questions about the mechanics of voting. The public phase of the pilot launched last summer, so there was little lead time. Nonetheless we learned numerous lessons for future engagement around elections.  

Did we meet our basic goals? Michigan Radio’s Political Director Zoe Clark thinks so: “If we’re able to answer one listener’s question, … that feels small,” she says. “But if ten people hear the answer, and then another 1,200 people hear our county clerk give the answer [on-air], ... if someone learned and felt more empowered with that knowledge, then I would say ‘Yes.’”

“We tried to be in front of people in our community with … this consistent message that we were going to stand for facts,” says Scott Blanchard, director of journalism for WITF in Harrisburg, Pa. “This project definitely helped us do that. And even if [an audience member] didn’t ask a question, the fact that they know there’s this organization out there willing to connect them with an answer, I think that is an important role for us to play in communities.”   

Tapping into America Amplified’s strengths

America Amplified is a four-year-old initiative funded by CPB to promote and support community engagement journalism in public media. In 2021 and 2022 we worked with 19 small and medium-sized stations to help them develop and refine strategies for engaging their audiences and broader communities in their journalism. Our host station, WFYI in Indianapolis, is  known for its longstanding commitment to and staffing of community engagement. 

The Midterm Elections project was conceived as a pilot for a broader 50-state initiative aimed at helping Americans understand how to vote and what will be on the ballot during the 2024 general election. The official launch came in mid-May with an announcement of  CPB funding for the pilot. We added 11 stations, expanding to work with a total of 30 stations across 25 states, including places where the midterms were expected to be highly contentious such as Arizona, Michigan and Georgia. In July 2022, we provided stations the tools and support they needed – including a Hearken question prompt embed for their websites plus social media assets – to gather questions about the mechanics of voting from their audiences and communities. 

Learning what audiences wanted to know

Participating stations shared the same Hearken prompt:  “What questions do you have about how to participate in the upcoming midterm elections?” From mid-July through mid-November – over about 16 weeks — stations received over 600 questions from their audiences and communities. Questions came into a central Slack workspace monitored by America Amplified. With the help of a database populated with election information and in collaboration with station editorial staff, America Amplified staff answered the questions and drafted FAQs for stations to post and distribute.

More than half the questions received by stations had nothing to do with the actual mechanics of voting – most were related to issues and candidates. Still, the question prompt fulfilled a central tenet of community engagement journalism: discover what information your community needs and provide it to them on a platform they use.

There is ample evidence that social media and mobile platforms are the best channels for  reaching beyond our broadcast audiences into new communities. We’ve supported stations in creating WhatsApp newsletters, building texting clubs and joining community Facebook groups, among other strategies. For this project,  America Amplified worked with a social media content producer and a graphic designer to create social media and printed assets for stations to promote the question prompt and their FAQs. 

As a baseline, stations were encouraged to post the Hearken embed on a unique landing page on their websites and on all of their election-related stories. Because of differences in stations’  capacities to carry out engagement strategies, we also created a tiered system for embed engagement. It started with posting online and sharing on social media and grew more ambitious from there. Stations could add on-air promos, emails to station membership, Instagram reels, YouTube videos, printed materials, live events and listening sessions. 

KJZZ in Phoenix, for example, leaned into distribution of print materials. The station wanted to connect with new voters but didn’t have the staff to do in-person engagement. Instead, they adapted America Amplified digital assets into placards and stickers featuring a QR code, which directed people back to the question embedded on their website. The station partnered with ten community colleges to place the posters in high traffic areas on campuses all over the Phoenix metro area. 

Many stations adapted the question and answer format for broadcast and social media. Blue Ridge Public Radio in Asheville, N.C.,  asked audience members to record their questions, and then produced a spot combining the submitted audio with answers provided by the county clerk. Similarly, Michigan Radio inaugurated a segment for Instagram and Tiktok called “Ask the Clerk”  with an enthusiastic county clerk, a unique theme song and questions from the audience.

Station response

During the project, we surveyed stations three times to understand how well America Amplified  met their newsrooms’ needs. After the election, we also convened a focus group of station staff to learn more about what worked and what didn’t. 

Stations told us they appreciated the social media assets and the experiments with in-person engagement — even if some stations didn’t receive a huge amount of questions and if the majority of the engagement was with their current audience, rather than the community at large. For stations that hadn’t done much engagement work in the past, collaboration with America Amplified provided valuable training in engagement techniques and demonstrated the service stations can provide to their communities at little expense. 

Many stations saw upticks in unique visitors to the America Amplified content on their websites during the midterm project. Election content on New Hampshire Public Radio’s website reached an average of about 3,500 unique pageviews per post during the pilot, while its FAQ generated through America Amplified attracted more than 21,000 unique pageviews.  Similarly, in Juneau, Alaska, unique pageviews for KTOO’s election posts averaged 1,500. Its post-election explainer about the ranked choice runoff, which was based on questions the station received, drew nearly 9,000 unique page views.  

At KJZZ in Phoenix, web traffic for 2022 election coverage shattered all previous records, according to News Director Chad Snow. “Now, how much of that had to do with election fever just intensifying across the country? Probably that was a big factor, but we really were impressed with the traction we got from the American Amplified questions,” he said. 

To promote its project, KJZZ directed listeners and digital audiences to its online Voter Guide. That page housed the Hearken question prompt, as well as a house ad pointing users to the embed form. That landing page got nearly 22,000 unique pageviews between July and December 2022. The web traffic was more than double the pageviews for the same page in 2020. 

Lessons that laid the groundwork for 2024 

Web traffic is not the best measurement of engagement, but one clear lesson from this pilot is that we need to work with stations to establish uniform metrics for tracking digital engagement. 

The project also provided lessons about how audience engagement differs substantially from community engagement. Posting the question prompt on stations’ websites and social media platforms was an effective way to reach current audiences, especially those who were interested in learning about the election. Reaching beyond that audience to the broader community is much more challenging. Stations need to build in-person relationships and trust in communities that public media has not traditionally served. That takes time and focused efforts by staff and outside partners. 

WUSF in Tampa, an America Amplified participant since 2019, held several listening sessions with targeted audiences ahead of the midterm elections. The station has worked with an engagement consultant who has strong relationships with Black communities in Tampa and St. Petersburg. The listening sessions informed WUSF’s election coverage, including two episodes of the local public affairs show Florida Matters, and three news features. WUSF also received 100 questions from its audience — more than any other station in our midterm election cohort.

That deeper engagement pays off, of course, far beyond the election cycle. It  produces  journalism that better reflects our communities and attracts new audiences that discover public media for the first time.  

Through feedback from audience members at live events and through questions submitted online, this project also clarified audience needs and challenges for many stations. They learned that, for the most part, their current audiences already understood the mechanics of voting. Audience members didn’t have many questions about how to obtain an absentee ballot, for example, or which IDs were required at polling stations. To meet our goal of empowering voters with information they need to vote, we need to stretch beyond this audience to reach a new one — voters who actually need information on how to vote and who haven’t voted in the past because they lacked  that information. 

Reaching this audience will take time.  

We need to start earlier to build relationships with those voters, and we need to recognize that elections don’t just happen on the first Tuesday in November. With early voting and absentee voting across much of the country, elections begin at least a month before election day. The “news hook” for election coverage and election engagement is really that entire election season. Ideally, the process of building engagement muscle for effective and meaningful engagement around the 2024 election will begin this summer. 

Engagement is increasingly recognized as a critical part of news coverage and audience growth, but most public media stations don’t have staff who are dedicated to this work. During this project it became evident that, without someone dedicated to the process and practice of engagement, efforts fell short. Stations that were most successful during this project were those that have engagement specialists on staff and were able to integrate engagement efforts across departments. For example, development and marketing staff with engagement experience were able to collaborate with reporters and editors who were covering the election. 

Finally, we need to expand the range of questions we are prepared to answer. Providing reliable and trustworthy information on the mechanics of voting to communities that need it is central to the mission. We learned from the pilot that people who already know how to vote were also looking for information. They want to know  about complex issues on their ballots, candidates’ voting records and the positions and the credentials of  judicial candidates. Together with stations’ editorial staff, America Amplified provided answers to questions like these whenever possible during this election cycle. We pointed to stations’ voter guides or to voter guides created by nonpartisan outside groups such as the League of Women Voters. For the 2024 election, we need to help stations create local voter guides, research judicial candidates and develop backgrounders on hyper-local races and issues.  This research also needs to begin well ahead of time. 

It is critical for public media stations to broaden their appeal and deepen their relationships with the communities they serve. The 2024 election, with all the anticipated fireworks and contentious divides and debates, gives us the opportunity to build better lines of two-way communication between our newsrooms and our communities. 

America Amplified adds 10 new public media newsrooms for the 2022 midterm elections

KJZZ and Arizona PBS in Phoenix, AZ, Boise State Public Radio in Boise, ID, Georgia Public Broadcasting in Atlanta, GA, Michigan Radio in Ann Arbor, MI, Ideastream in Cleveland, OH, New Mexico PBS and KUNM in Albuquerque, NM, WESA in Pittsburgh, PA, and WFYI in Indianapolis, Indiana (America Amplified’s home station) are joining the America Amplified initiative for the 2022 midterm elections.

America Amplified’s Election 2022 initiative will empower voters with the information they need to participate in the 2022 midterm elections. With funding from the Corporation for Public Broadcasting, America Amplified will work with public media stations across 25 states to engage their communities and ensure that all American citizens know where and when and how to vote this fall. 

In 2021, America Amplified began working with 19 stations across 18 states to build and strengthen their relationships with the communities they serve. For our Election 2022 initiative, we are expanding to work with 10 more public media stations – PBS stations, public radio stations and joint licensees who carry both radio and television.

• KJZZ and Arizona PBS in Phoenix, AZ

• Boise State Public Radio in Boise, ID

• Georgia Public Broadcasting in Atlanta, GA

• Michigan Radio in Ann Arbor, MI

• Ideastream in Cleveland, OH

• New Mexico PBS and KUNM in Albuquerque, NM

• WESA in Pittsburgh, PA

• WFYI in Indianapolis, Indiana (America Amplified’s home station)

“Voting is the foundation of a democracy, and we want to ensure that all eligible citizens have the information they need to exercise their right to vote,” CPB President and CEO Pat Harrison said when announcing the America Amplified expansion in May. “Public media, with more than 1,500 locally managed and operated stations, is ideally situated to engage all citizens, and America Amplified’s listening-first approach will help build trust in the process.”

America Amplified has been working since 2019 to help public media engage and build trust with their audiences and with the wider community. “We know the strategies and tools that work in this process,” America Amplified Managing Director Alisa Barba said, “Meeting our communities’ information needs is at the heart of our engaged journalism approach, and we are excited to put this to work in service to democracy.”

The Election 2022 initiative is launching this summer with tools that will allow audience members and the broader community to submit election-related questions to their local public media station. Questions will be answered using nonpartisan election information sources, and will be distributed to communities through a wide variety of platforms, including broadcast, social media and old-fashioned pamphlets. You can follow our work on Twitter at  @A_Amplified or on Instagram at @americaamplified.

CPB Funds Public Media Initiatives to Inform Participation in 2022 Elections

DALLAS, Texas (May 18, 2022) -- The Corporation for Public Broadcasting (CPB) will award the WFYI-based America Amplified engagement journalism initiative an additional $375,000 to help public media stations across the country ensure that American citizens have the facts they need to participate in local, state, and Congressional elections this fall. This grant brings the total amount awarded to America Amplified to more than $1.35 million.

The funding will be announced by CPB President and CEO Pat Harrison today at an elections integrity event, Elections — A More Perfect Union, at the George W. Bush Institute in Dallas.

“Voting is the foundation of a democracy, and we want to ensure that all eligible citizens have the information they need to exercise their right to vote,” Harrison said. “Public media, with more than 1,500 locally managed and operated stations, is ideally situated to engage all citizens, and America Amplified’s listening-first approach will help build trust in the process.”

CPB originally awarded WFYI in Indianapolis a $977,000 grant in 2021 to support public media engagement journalism through America Amplified. The initiative involves 20 public media stations in 19 states to instill best practices in taking a listening-first approach to local reporting.

The additional $375,000 to America Amplified will provide resources and editorial guidance for participating stations to help them develop Frequently Asked Questions about the latest voter registration procedures, deadlines for absentee ballots, and other vital, basic information on voting. The additional support will enable America Amplified to provide basic voting information in at least 25 states for the 2022 mid-term elections and will serve as a pilot for a 2024 Election Engagement initiative aimed at helping Americans in all 50 states understand how to vote and what’s on the ballot in the 2024 election.

In addition, America Amplified is preparing a series for the fall called “Democracy from the Ground Up,” which will profile diverse community leaders who are working to strengthen democracy. At least four of the profiles will air in October on the national daily talk radio program “1A,” produced by NPR and WAMU, as part of the CPB-funded “1A Remaking America” series.

In February, CPB announced a $750,000 grant for “1A Remaking America,” a major, two-year reporting project with the national public radio program 1A to focus coverage on our growing political divide throughout the country. It will examine critical concerns around political polarization, the dissemination of misinformation, and public media’s role in restoring trust in public institutions.

Today’s event at the Bush Institute is the first in a series of events for More Perfect, a national campaign to renew American Democracy, led by the Partnership for American Democracy, the American Academy of Arts and Sciences, the University of Virginia Karsh Institute of Democracy, and CPB, which eight Presidential Libraries, Centers and Foundations are supporting. Through a series of conversations with thought leaders, election practitioners, analysts, and democracy experts, the event will tackle how elections work, why they matter, and how to maintain their continued integrity and credibility.

About CPB
The Corporation for Public Broadcasting (CPB), a private, nonprofit corporation created by Congress in 1967, is the steward of the federal government’s investment in public broadcasting. It helps support the operations of more than 1,500 locally managed and operated public television and radio stations nationwide. CPB is also the largest single source of funding for research, technology, and program development for public radio, television, and related online services. For more information, visit www.cpb.org and follow us on Twitter @CPBmedia, Facebook, LinkedIn and subscribe for other updates.

This is America Amplified, 2021

KOSU’s Kateleigh Mills has been doing community engagement reporting for the past few years.

This year, 20 public media stations will deepen their engagement with communities across the country through the America Amplified initiative.

We’re hosted by WFYI in Indianapolis and funded by a $983,451 grant from the Corporation for Public Broadcasting to support community engagement journalism in traditionally underserved areas. The initiative builds on our project launched in the fall of 2019 to produce innovative journalism through engagement. We prioritize meaningful in-person and online engagement in order to build trust, expand audiences and deepen the impact of public media journalism. 

Through this initiative, each station aims to put people, not preconceived ideas, at the center of its reporting process — because of ongoing concerns around the pandemic, they will be using tools such as crowd-sourcing, virtual town halls, polls and social media to listen first to the concerns and aspirations of our communities. Whenever possible, stations will also be hosting live events and meeting with community members in places where they gather.

America Amplified Stations — 2021:

• Austin PBS in Austin, Texas 

• Blue Ridge Public Radio in Asheville, North Carolina

• KMUW in Wichita, Kansas

• KOSU in Oklahoma City, Oklahoma

• KSJD in Cortez, Colorado 

• KTOO in Juneau, Alaska

• KUNC in Greeley, Colorado 

• KUNR in Reno, Nevada

• Maine Public in Lewiston, Maine

• Montana Public Radio in Missoula, Montana 

• North Country Public Radio in Canton, New York

• North State Public Radio in Chico, California

• WBHM in Birmingham, Alabama

• WITF in Harrisburg, Pennsylvania

• WMMT in Whitesburg, Kentucky

• WNIJ in Rockford, Illinois

• WNIN in Evansville, Indiana

• WSHU in  Fairfield, Connecticut

• WUSF in Tampa, Florida 

• WWNO in New Orleans 

America Amplified’s goal is to create and share models of community engagement success stories to inform and strengthen future local, regional and national journalism.